At Hunza Souvenirs, we are committed to providing our customers with the best quality organic dried fruits and oils. We take pride in offering 100% authentic products that are meticulously packed to ensure quality We believe in the quality of our products and stand behind every purchase with our hassle-free return policy.
Refund and Return Policy
Our company offers a return and refund policy that adheres to the following conditions:
Items may be returned for a refund if they are defective or damaged upon receipt.
Defective or damaged items can be replaced upon receipt of the damaged item.
The company will assume responsibility for the refund amount if the item is found to be defective or damaged.
Timeframe:
In order for returns and refunds to be processed, our company requires that the return form on our website be completed within 2 days from the date of delivery.
Return Shipping Fee
Unless the return is due to a defective product or an error on our part, customers are responsible for covering the cost of shipping for returned items.
Exchange
Currently, we do not offer any exchange unless the item is defected or damaged.
Product Guarantee:
We guarantee the quality and freshness of our products. If for any reason you are not satisfied with the quality or freshness of our products, please contact our customer service team within 15 days of the purchase date. We will provide you with a return shipping label and instructions for returning your
item. Upon receipt of the returned product, we will issue a refund or replacement, as per your preference.
Promotional Items:
If you received a promotional item with your purchase and would like to return the item, please include the promotional item in your return package. If the promotional item is not returned, the value of the item will be deducted from your refund.
Please note that our return policy applies only to products purchased directly from Hunza Souvenirs. We reserve the right to modify this return policy at any time, so we encourage you to review it regularly. If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team.
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