We deliver online orders across Pakistan. Timing depends on whether an item is ready to ship or made to order, the destination and courier conditions.
Last updated: 16 August 2026
Order processing
Ready-to-ship orders are checked before dispatch. An estimated dispatch and delivery window is shown or confirmed during ordering. Orders containing ready-to-ship and made-to-order items may be sent together unless separate delivery is agreed.
Made-to-order production
Selected handicrafts and custom pieces begin after the required advance payment and design details are confirmed. The normal production estimate is approximately 14 working days unless stated otherwise. Production time is separate from courier delivery time.
Tracking and delivery attempts
Where tracking is available, it is shared after dispatch. Customers are responsible for providing a complete address and reachable telephone number. Re-delivery charges caused by an incorrect address, refusal or repeated missed attempts may be payable by the customer.
Courier, weather and route delays
Mountain weather, road access, public holidays and courier conditions can affect timing. We provide realistic estimates and assistance but cannot guarantee a date where a delay is outside our reasonable control.
Same-day hotel delivery in Hunza
Same-day delivery may be available to selected hotels in central Hunza, depending on stock, location and order time. Confirm availability on WhatsApp before ordering.
Damaged, missing or incorrect parcels
Photograph the outer parcel, shipping label and affected item and contact us promptly. Visible transit damage should be reported within 48 hours where possible; other eligible concerns within seven days.
International delivery
Retail international shipping is not automatically available at checkout. Importers, distributors and larger international buyers should use the Export inquiry page.
Contact
Email sales@hunzasouvenirs.com or WhatsApp +92 346 2478547 with your order number.