By using this website or placing an order, you agree to these terms. We aim to keep them fair, readable and consistent with the customer care we would expect ourselves.
Last updated: 16 August 2026
Online service
Hunza Souvenirs is an online business based in Hunza and serving customers across Pakistan. Same-day delivery to selected central Hunza hotels may be available depending on stock, location, weather, access and order time.
Products and information
We take reasonable care with product names, weights, photographs, prices, ingredients, uses and availability. Natural products can vary in colour, texture and appearance. Website information is general and is not medical advice.
Orders and acceptance
Submitting checkout details is an offer to purchase. An order becomes accepted when we confirm it for fulfilment. We may contact you to verify details, availability, delivery or payment.
Prices, payment and delivery
Retail prices are shown in Pakistani rupees unless stated otherwise. Delivery charges and available payment methods are shown or confirmed during ordering. Delivery estimates are not guarantees where delays arise outside reasonable control.
Receiving an order
Please provide complete contact and delivery information and inspect the parcel promptly. Report damage, leakage, an incorrect item or a material quality concern within the period stated in our Refund & Replacement Policy.
Wholesale and export inquiries
Inquiry forms do not create a supply agreement. Products, volumes, prices, packaging, lead times, destination requirements and documentation are confirmed separately in writing.
Intellectual property
The Hunza Souvenirs name, logo, original website text, design and owned product photography may not be copied or used commercially without written permission.
Responsible use
You must not misuse the website, interfere with security, submit false information, attempt unauthorized access or use our content in a misleading way.
Changes and contact
We may update these terms as our service develops. Questions can be sent to sales@hunzasouvenirs.com or WhatsApp.