We want every Hunza Souvenirs order to arrive exactly as it should. Genuine concerns are reviewed fairly and answered with a practical solution.
Last updated: 16 August 2026
Report an issue
Contact sales@hunzasouvenirs.com or +92 346 2478547 within seven days of delivery. Include your order number, a clear description, and photographs of the parcel, shipping label and affected item. Please report visible transit damage within 48 hours where possible.
Eligible concerns
Eligible concerns include a product arriving damaged, spoiled or leaking; an incorrect or incomplete order; a product materially different from its website description; or a parcel confirmed lost in transit.
Available resolutions
After review, an eligible claim may receive a replacement, store credit or refund. When the problem is ours, Hunza Souvenirs covers reasonable replacement delivery costs.
Food safety and change of mind
Opened food, oils and supplement products cannot be returned for change of mind because their storage and safety can no longer be verified. Sealed, unused non-perishable items may be considered individually if you contact us within seven days.
Cancellations
An order may be cancelled before dispatch. Once it has been handed to the courier, cancellation may no longer be possible.
Refund timing
Approved refunds are initiated promptly. The time needed for funds to appear depends on the original payment method and financial institution.
Wholesale and export
Business orders, private-label goods and export shipments follow the written terms agreed before confirmation.